Terms and Conditions

Refund/Return Policy

All portraits are fully personalised and created based on the photos and brief provided by the customer. Due to the bespoke nature of the work, all sales are final. Refunds or returns are not available.
If you're unhappy with your portrait for any reason, please notify me upon receiving your proof. Two revisions are included free of charge. This excludes changes that differ from or were not included in your original brief and does not include the changing of reference images. Significant or additional changes may incur an extra fee.
Once the proof is approved, no further changes can be made, and the artwork will be considered final.

Reference Photos and Brief

Once work has commenced, reference photos and the submitted brief cannot be changed. Any changes requested after this point may not be accommodated or may incur an additional fee.

Photo Responsibility

You are responsible for the photos you submit. The quality, clarity, and accuracy of submitted images directly affect the final result. High-quality, well-lit photos will produce the best outcome.
You confirm that you have the rights or permission to use and submit any photos provided, and that they do not infringe on any third-party copyright or privacy rights.

Turnaround Time

Once work has begun, the approximate turnaround time is 12 weeks. While every effort will be made to accommodate earlier completion for special dates, this depends on availability and workload.
Please note that turnaround times are estimates and may vary due to unforeseen circumstances. You will be notified of any significant delays.

Deposit and Payment

A deposit is required to secure your order. The remaining balance must be paid in full before the final portrait is delivered. The deposit is non-refundable, except in the unlikely event that the submitted photos cannot be used.
No artwork will be released until full payment has been received.

Usage

All digital portraits are delivered as high-resolution files suitable for printing. The customer is responsible for arranging any physical printing or reproduction.
The artist retains all copyright and reproduction rights to the artwork, including the right to display the work for promotional purposes (e.g., on a website, portfolio, or social media). If you would prefer your portrait not to be shared publicly, please inform me in writing when placing your order.
The artwork is for personal use only and may not be resold, reproduced commercially, or used for marketing purposes without written permission.

By placing an order, you confirm that you have read, understood, and agree to these terms and conditions.